Dynamics 365
Customer Engagement
Power end-to-end customer engagements across the entire customer journey.
The All-In-One CRM for your Growing Business Needs.
Support you customers and your business needs in a rapidly changing world with the next generation of CRM solutions.
Dynamics 365 Customer Engagement Applications
End-to-end customer engagements across the entire customer journey.
Marketing
Sales
Customer Service
Field Service
Artificial Intelligence
Mixed Reality
Dynamics 365 Customer Engagment Accelerators
Rapidly deploy accelerated solutions specific to your industry.
Automotive
Banking & FSI
Higher Education
Nonprofit
Healthcare
Rapid CRM Deployments
Make smarter decisions and take actions that drive your business.
Essential CRM
Fast track your business and grow even faster. Get going instantly with guided setup. Get all the essentials so you can track leads, opportunities, contacts, accounts, customer cases and dashboards.
Professional CRM
teams of any size
Track your leads, opportunities and customer cases, as well as manage marketing campaigns, contracts, orders and more. Get real-time business insights with accurate forecasts, reports and dashboards.
Enterprise CRM
Automate business processes using workflow and approvals, tailor CRM to your company with custom record types and integrate with any system using web services API.
Intelligent CRM
Tailor CRM to fit your business by building unlimited custom apps and creating custom processes with Artificial Intelligence and Machine Learning.
Trusted by global businesses
What is CRM?
CRM stands for customer relationship management. It’s a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.
Why use Dynamics 365 for CRM?
With Dynamics 365 you get a flexible solution that’s customizable to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.
All CRM products include