Intelligent Banking is the future for all banking industries

Banking and financial services have been slower than other industries to adopt the latest technology into their operations. The digital transformation was limited due to the scope of time and resources necessary for digitisation, together with gradual change. When banks do launch digital initiatives, it is often in response to market trends and shifting customer expectations. Expectations that are too big for them to ignore, such as mobile banking.

As a result, financial organisations are trying to catch up. Incorporating artificial intelligence, blockchain, and other technology to benefit their customers, remain competitive and improve business results. By 2025, banks will become truly digital. Leveraging the potential held by AI and Big Data is vital in ensuring that the customer journey involves seamless physical and digital interaction.

To survive when giants like Google make their way into people’s financial lives, banks must have the right framework in place to compete. This framework is the digital-first platform, supported by four pillars – omni-channel banking, smart banking, modular banking and open banking. Each of these four pillars is fundamental to success in the banking industry of the future.

Our Intelligent Banking guide will show you how to transform to smart digital platforms. Platforms that will empower you to consolidate or retire legacy systems and take a more proactive stance to understand your clients’ expectations with superior customer experiences.