CASE STUDY | AUTOMOTIVE MANUFACTURING | DATA & ANALYTICS
Natsure Reinvents Data Warehouse
Environment by Leveraging an
Information Landscape Assessment.
Solution Overview
Industry
Financial Services
Solution
Information Landscape Assessment
Client
Natsure, a specialist underwriting management agency, founded in 1968 and serving business-to-business areas of insurance such as aviation, heavy commercial vehicles, lifestyle, personal accidents and renewable energy.
Requirement
Natsure’s existing data warehouse solution was neither accurate nor complete, rendering data that was unreliable. Thus the company needed a clearer picture of their information landscape.
Location
South Africa
Results
A Clear Data & Analytics Roadmap
Strategic Recommendations to Overhaul the Data Warehouse and Reporting Environment
Improved Decision Making
Faster Time to Insights
Increased Data Accuracy
Specialist underwriting management agency, Natsure, contracted Decision Inc. to transform its ineffective data warehouse solution with a solution that integrates more effectively with its business processes and delivers accurate reports.
About The Client
Natsure is an underwriting management agency based in South Africa, founded in 1968.
They specialise in several niche business-to-business areas of insurance such as aviation, heavy commercial vehicles, lifestyle, personal accidents, and renewable energy. Natsure aims to be the preferred partner for specialist intermediaries by setting a high benchmark for service delivery and innovative product solutions.
The Requirement
Natsure’s existing data warehouse solution was neither accurate nor complete, rendering data that was unreliable. The company was frustrated by the lack of value it received from the system as it could not effectively report on business-critical elements.
We had partnered with different providers who were tasked with creating something from multiple data sources. Unfortunately, 18 months down the line, they could still not make it happen.
– Bernice van Leeuwen, COO at Natsure
Such was the complexity of the data warehouse environment put in place, Natsure did not fully understand how it linked to its data sources or could derive value from the system.
In 2019, Natsure started looking for a different technology partner and reached out to Decision Inc. to investigate what was delivered as part of the data warehouse capability. This was essential before it could look to turn around the environment.
The Solution
To this end, Decision Inc. recommended conducting an Information Landscape Assessment (ILA) to baseline the current Natsure data warehouse and reporting environment, highlighting the current challenges and associated risks.
The assessment saw two of its consultants work on-site for two weeks, after which they could effectively unpack the systems put in place as well as how they were used. In turn, this would provide Natsure with a clear roadmap on how to mature its current reporting and data landscape.
“This was quite a challenging environment as Natsure was disillusioned by the previous service provider and not seeing a return on its investment. As a result, not only did we have to assess what they were using, but we also had to find the most efficient way of transforming that into something which they could realise value from,” says Reghard van Jaarsveld, Data & Analytics Practice Lead at Decision Inc.
Throughout the process, we kept in mind how Natsure had to take ownership of its data and not be reliant on any third-party to ensure its quality needs were taken care of.
-Reghard van Jaarsveld, Data & Analytics Practice Lead at Decision Inc.
Van Leeuwen agrees it was a difficult environment for the Decision Inc. team to enter.
“The Decision Inc. team were highly professional and focused. They handled our scepticism with patience with the implementation going well,” she says.
The Benefits
Following the completion of the ILA, the Decision Inc. team reported back to Natsure with its strategic recommendations to overhaul the data warehouse and reporting environment. The most efficient way to do so would be to refurbish what had been put in place and work closely with the Natsure team to ensure it would deliver on expectations.
Van Leeuwen agrees it was a difficult environment for the Decision Inc. team to enter.
“The Decision Inc. team were highly professional and focused. They handled our scepticism with patience with the implementation going well,” she says.
Our projects run sprint-based methodology that sees us planning for a week or two, then delivering in four to six weeks. This provides clients like Natsure with an evolutionary delivery process and enables us to work closely with their employees to deal with the change management associated with a new solution.
-Reghard van Jaarsveld, Data & Analytics Practice Lead at Decision Inc.
Van Jaarsveld says that maturing a company’s data, reporting, and analytics environment is a journey.
“Your staff, technology, and processes must mature together. The critical success factor is always people and how they adapt and adopt technology. Natsure’s team was onboard from start to finish and committed to ensuring the success of our engagement. The Decision Inc. team was merely an enabler to realise Natsure’s vision for data and analytics.”
“As such, our commitment to professionalism, continuous communication with our client, and our competent team with the skills to deliver on specification and deadline were critical components to the success of this project.”
Following its completion, Natsure had a configurable environment that sat on top of its existing infrastructure. This has enabled the company to pull data, perform algorithms, and create reports faster than before.
Decision Inc. has enabled us to create user-friendly dashboards that our divisional heads will use to manage their business units. We are excited by the potential of this project and looking forward to the results it will deliver six months down the line,” says van Leeuwen.
– Bernice van Leeuwen, COO at Natsure
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ABOUT DECISION INC.
Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.
We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.
We achieve this by leveraging the world’s best technology to drive our client’s business ambitions forward into tomorrow’s reality.
Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery.
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