Sygnia enhances Customer Service and Customer Experiences with Intelligent Decision Inc. Solution

The solution was designed to provide Sygnia’s clients and other stakeholders with a richly layered overview of their retirement funds. Clients can use the solution to gain visibility into employee demographics, employee movements, regulatory insights and fund performance. This comprehensive overview offers incredible detail and data on a monthly and quarterly basis, something that few asset managers can provide in such a way and that gives immeasurable value to Sygnia’s clients.

“We met Sygnia through a referral and collaborated with them to develop a more modern and agile data platform to suit their very specific requirements,” says Kempe. “We developed a customised solution that provides us with relevant data that can be reused within the reporting layer and has substantial time- and cost-saving benefits.”

Where it had previously required a lot of manual effort to squeeze the right data out of the administration systems and to create client reports that met the company’s high standards, the information now had to be digestible, relevant and easy to understand.

“We met Sygnia through a referral and collaborated with them to develop a more modern and agile data platform to suit their very specific requirements,” says Kempe. “We developed a customised solution that provides us with relevant data that can be reused within the reporting layer and has substantial time- and cost-saving benefits.”

The team leveraged the SQL database of the fund administration system already in place and used Qlik Sense to extract the raw data to create a clean and robust data set. This was then fed into the Qlik Sense analytics platform to analyse the data dynamically (as opposed to the static views originally in place), and another dynamic reporting layer was then added with Qlik NPrinting, an enterprise reporting layer designed to produce exceptional reports. The overall implementation took about six months to complete and involved an extensive analysis of stored procedures, changing and questioning logic, data processes and data pipelines. Multiple levels of reports are now created on multiple schedules off the Qlik Sense application.

“We dug into the existing systems and data to ensure that we could rebuild the platform in a more usable way, providing more than just data, but also reporting and insight functionality that enabled Sygnia to create a platform for competitive change,” says Kempe.

“We had to ensure that every part of the process was refined and that the final reporting dashboards and reports were meticulous and aesthetically appealing,” says Kempe. “Sygnia wanted a world class solution that would better serve their customers and deliver the right insights. The result was a solution that really impressed them and that provides their customers with a detailed view of their engagement with Sygnia.”

The solution provides the Sygnia teams and their clients with insights and overviews into how their assets and pension funds are performing and provides a vivid and easily understood window into company fund capabilities, performance and employee movements. Simple, accessible and intelligent, it takes Sygnia’s data in fresh and innovative directions and ticks every single box of competitive advantage, innovation and customer service.

“The solution has been running for nearly a year, and we’ve had great customer feedback,” concludes Kempe. “Sygnia continues to lead the way when it comes to competitive capabilities and extraordinary customer service and to fully realising the potential of its data and insights.”